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The 7 Deadly Sins of CX Measurement Systems and How to Avoid Them:
WEBCLASS: A FREE 45-60 minute Class From Amazon no. 1 Best Selling Author,
Award-winning Customer Experience & Process Management Champion
RECORDED LIVE: March, 2023
Award-winning Customer Experience & Process Management Champion
RECORDED LIVE: March, 2023
HOW DO COMPANIES LIKE APPLE, ZARA, ZAPPOS, GILEAD, EMIRATES CONSTANTLY OUTPERFORM THE CX ALSO RANS?
Some examples from companies who have innovated their Customer Experience Measurement (CXM) systems include:
>> A European Utility transformed its total operations and service (simultaneously reducing costs, growing revenue and improving service)
>> A large pharmaceutical profitability trebled, drug development time came down from 9 years to six months, and we reduced the price of the product by 50%
>> A local authority (public admin) they reduced the points of failure in one customer experience from 44 to eight and in doing so released scarce resources and delivered a critical service in hours rather than weeks.
>> A European Utility transformed its total operations and service (simultaneously reducing costs, growing revenue and improving service)
>> A large pharmaceutical profitability trebled, drug development time came down from 9 years to six months, and we reduced the price of the product by 50%
>> In a fast moving retail environment delivery reduced from two days to two hours
>> In an hospital nurses time with acute patients went from 40 minutes to 5-6 hours per day
>> In an hospital nurses time with acute patients went from 40 minutes to 5-6 hours per day
>> A local authority (public admin) they reduced the points of failure in one customer experience from 44 to eight and in doing so released scarce resources and delivered a critical service in hours rather than weeks.
>> A global B2B Grew its Revenues by 30% and simultaneously Reduced Total Operating Costs 29% (2022)
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Innovate to Win
the Triple Crown.
Simultaneously deliver Lower Costs, Better Service and Grow Revenues.
the Triple Crown.
Simultaneously deliver Lower Costs, Better Service and Grow Revenues.
CEO - BP Group
Steve Towers co-authored the Amazon Number One Best seller
'Dare! Behind the Scenes of the Best Transformation Project in the World'
- featuring a subsidiary of the worlds largest Utility company.
'Dare! Behind the Scenes of the Best Transformation Project in the World'
- featuring a subsidiary of the worlds largest Utility company.
Winner of Multiple Awards including:
A few of my clients include:
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