Some examples from companies who have innovated their Customer Experience Measurement (CXM) systems include:
>> A European Utility
transformed its total operations and service (simultaneously reducing costs, growing revenue and improving service)
>> A large pharmaceutical profitability trebled, drug development time came down from 9 years to six months, and we reduced the price of the product by 50%
>> In a fast moving retail environment delivery reduced from two days to two hours
>> In an hospital nurses time with acute patients went from 40 minutes to 5-6 hours per day
>> A local authority (public admin) they reduced the points of failure in one customer experience from 44 to eight and in doing so released scarce resources and delivered a critical service in hours rather than weeks.
>> A global B2B Grew its Revenues by 30% and simultaneously Reduced Total Operating Costs 29% (2022)