A year after Masters training in London just wanted to shoot a note of my continued gratitude. Hope to remain involved in the CX events and work with you again..that training was beyond invaluable.
Member Services, University of Albany, New York
I'm writing to endorse the Master's program. It completely changed the way I think about customer experience and processes.
Steve Towers taught us amazing secret techniques of CX and operations improvement.
The program provided me with the ability to apply all the learnings immediately after the training. Very effective training with a wealth of knowledge to share. This is a must training for everyone who's interested in making customer experience and processes better!
Maria T Ferreira AVP
Client Experience Process Improvement at Citi