From: James DodkinsLondon, England
Some of these quotes are short, others are long, some are serious, others are funny, some are obvious, others will make you think, some are profound, and others are by me.
Some people will say "James, you have added some of your own quotes, isn't that a little conceited?"
My answer to that is ...."YES"
Will this book drastically change how you approach Customer Experience forever?
No... It's a book of Quotes.