FREE WEBINAR: Steve Towers, the BP Group & Affiliates PRESENTS
OUTSIDE-IN STRATEGIC MATRIX
A STRUCTURED step by step GUIDE to understanding and acting on REAL Customer Needs
Only 160 Spots
Very limited webinar...
Steve Towers
Founder & CEO
In 30 minutes we will reveal the power of two mindset shifting approaches that will help you get to REAL customer needs. Not those soft and fluffy sentiments but specific, measurable, attainable, relevant and time-based NEEDS.
What You Will Learn On This Free Webinar:
SECRET #1: HOW TO REFRAME
any process and CX to a customer centric model
any process and CX to a customer centric model
How to use a powerful template that gets full collaboration
How to create an agreed understanding of the REAL CX within 2-3 hours
SECRET #2: HOW TO IDENTIFY and AGREE the real customer needs (even when they don't know them!)
How to quickly focus on REAL needs and create an agreed framework to share with everyone involved with the CX and linked processes
SECRET #3: HOW TO ACTION a clearly defined SMART set of metrics that guides your work
How to create a definitive set of METRICS that align everything you do to quickly deliver and sustain Successful Customer Outcomes
And then... When you have the SECRETS I will then introduce you to the Certified Outside-In Masters (COIM) program. A global certified qualification in 124 countries!
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