Do you know exactly where your customers are unhappy? Want to know where you can improve the customer experience? Use the Customer Lifecycle Map to find out! Works for internal customers to!
Introducing the Customer Lifecycle Map template.
You will learn:
Where things are not working
What are the pain points for customers
When difficulties are occurring
Where you should direct your attention
How and When to Use
We wanted to make this template available so you can get on with the job of helping to improve every customer experience, whether that is an internal or external customer. Use this when you need to help yourself and others understand, identify and agree the immediate CX improvements that lead to greater satisfaction, lower costs and higher revenue.